NEWS

 

 

[Updated as of 16th Nov.]

 

Good day, this is Dragon Nest service team.

We have delivered the event titles to the below players during Scheduled Maintenance on 16th November (PST).

Please make sure to claim the titles before midnight on 20th November (PST) through Special Storage.

 

The title duration is 3-days in the inventory, so please be informed for your gameplay.

Thank you.

 

Best regards,

EYEDENTITY GAMES

 

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[Updated as of 8th Nov.]

 

Dear Heroes,

 

We would like to notify the investigation result of the Sea Fishing Event Rank raised up around the below server issue.

Along with the server issue, the Fishing Event Rank was unexpectedly formed for a few players on the ground so they were unable to finish the fishing event. 

For this reason, we finally reached to conclude this was not a malicious abuse case and our dev division will reinforce the event mechanism on the occasion of unanticipated trouble.

 

In isolation from this investigation result, we are going to deliver a complement to those who changed their rank due to this issue.

Existing rankers' records remain unchanged. (Promoted to duplicate)

 

 

[Details]

 

Rank Change	IGN	Common Reward	Reward (1)	Reward (2)
2nd→1st	CHURRITOS	Lunar Eclipse Dragon Jade Fragment Pouch (1) Lunar Eclipse Stigmata (1)	Fish King Legend Necklace	Title: Legend of the Sea
4th→3rd	lReborn		Fish King Cheering Necklace	Title: Fisherman of the Sea
6th→5th	Sizufour		Fish King Promote Necklace	Title: I love Sea Fishing

 

※The distribution will be made at midnight, 10th November 2022 (PST) via Special Storage. Please claim the compensation within 7-days of delivery start.

※Title reward will be delivered in the near future. Ask for your kind understanding.

 

 

Once again, we apologize for the inconvenience and thank you for your patience.

 

Best regards,

EYEDENTITY GAMES

 

 

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Dear Heroes,

 

We are happy to inform all of you the below server issue is safe and sound as of 1st November.

Even if later than usual, we would like to distribute small compensation to all NA players as a token of apology and a belated counterplan.

 

Please make sure to claim the below things before midnight 5th November (PDT) from your Special Storage. 

Apart from this compensation, we still receive the accident report through the Customer Center. Feel free to submit your ticket if you have help with recovery in other matters.  (~3rd November, PST)

 

[Details]

 

Sorry and Love Box (2)

2022 Halloween Art Fragment (20)

 

※Only the accounts created before delivery starts are eligible to receive this compensation.

※Make sure to receive them with level 95 characters.

 

 

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Dear Heroes,

 

We have confirmed the server issue at 13:02 ~ 15:02PM on 29th October (PST) and now fully the issue has been resolved.

During that time, there must have been inconveniences such as not being able to log in, play game contents, and disconnection.

We are very sorry for the issue and belated counterplan. 

 

[GM] will stay in the server for a period of time to provide a solution immediately. If you need help, please look for [GM].

 

Also, we are willing to provide the recovery service for those who suffered issues around time.

Please submit ticket via 1:1 Inquiry service with the details. We will support all elements where recovery is possible through log investigation. (~3rd November, PST)

 

Once again, we apologize for the inconvenience.

 

Best regards,

EYEDENTITY GAMES