SUPPORT

 

[Location]

 

We have licensed out Dragon Nest NA in North America, Canada, and Oceanic.

To protect the licensees’ interests, users from the aforementioned licensed regions are blocked from playing our Dragon Nest service.

If you are not accessing Dragon Nest from the abovementioned locations, please send a ticket to our 1:1 Inquiry service.

a. Log in to the official Dragon Nest site - http://us.dragonnest.com/member/Login
b. Click on the 1:1 option in the Customer Service section on the main page.
c. Select “Technical / Bug Issues” in the Topic and fill up the required information in the form.

 

 

d. In the description field, indicate the country you are trying to access the game from and your IP address (you can obtain this at http://www.apnic.net/)
e. Submit the form.

Our Customer Service Officer will inform our administrators to check the validity of the IP address range and get it whitelisted.

 

[Security]

 

 

If IP is identified as a threat to personal information security, certain IPs may become inaccessible. In this case, we recommend using it in other places first.